To register for an account, click the Sign In button in the top right corner of our home page
As a registered account holder, you receive the following: Access to My Account so you may view and track current orders, view previous order, update billing information, change email addresses, add delivery addresses to your address book.
You must first be logged into your registered account. Click on your name in the top right corner of the home page, taking you to My Account. Here you can change your personal information, email address, password, and address book.
Login to your registered account, go to My Account and Change Password. If you are unable to login to your account, please contact Customer Relations. We are happy to reset your password for you.
During the checkout process, once on the billing page you will be given the opportunity to upload your tax exemption certificate. It must be in a pdf or jpeg format.
To place an order, simply select your items, add them to your cart and proceed to checkout
No. All orders must be placed online through our secure server
To correct a mistake on a current order, you must immediately contact our Customer Relations Team. Please contact us at 1-888-635-6552, help@eleven36.com or via Live Chat.
Note: If you do not contact Customer Relations immediately it is unlikely that your order will be able to be corrected.
Once your order has been placed, we cannot guarantee that it can be canceled. You must contact Customer Relations as quickly as possible. We will contact the supplier on your behalf and do our best to accommodate your request.
Login to your Eleven36 account, go to My Account and then My Orders. Select the order number in question.
If you still have questions, please contact us at 1-888-635-6552, or email help@eleven36.com or via Live Chat.
Once your order has been placed, we cannot guarantee that it can be changed or canceled. Please contact Customer Relations as quickly as possible at 1-888-635-6552, or email help@eleven36.com or via Live Chat. We will do our best to accommodate your request.
Yes, you will receive email notifications as your order moves through the production and shipment processes.
Not currently, but this is something we plan to implement in the future.
Yes, installation services are offered for select equipment. Ask our Customer Relations Team for details.
Our Customer Relations Team is happy to assist. Please contact us at 1-888-635-6552, or email help@eleven36.com or via Live Chat.
Typically, all orders ship within 1-5 business days or sooner. You will receive an email notification once your order ships listing the freight carrier and tracking number. If at any time you have questions about your order, please contact Customer Relations at 1-888-635-6552, help@eleven36.com or via Live Chat.
Not currently. This is subject to change in the future.
Yes, there is a place to list special delivery notes on the checkout page. The Supplier will do their best to accommodate your request.
No, you will need to create a new order for each address.
Yes, if you ship to a freight forwarder of your choosing that is located within the continental U.S.
No, not currently.
Please contact Customer Relations at 1-888-635-6552, help@eleven36.com or via Live Chat. To inquire if your order is eligible for pick-up.
Please inspect your order immediately upon receipt. If there is damage to the outside of the box, please take pictures and notate all damage on the bill of lading presented to you by the freight carrier.
If your order is for a piece of equipment, please follow the above instructions and refuse delivery.
Contact Customer Relations immediately upon refusal at 1-888-635-6552, help@eleven36.com or via Live Chat.
Login into your Eleven36 account, go to my orders and initiate an incident.
You may also contact Customer Relations at 1-888-635-6552, help@eleven36.com or via Live Chat.
Login into your Eleven36 account, go to my orders and initiate an incident.
You may also contact Customer Relations at 1-888-635-6552, help@eleven36.com or via Live Chat.
You can pay via credit or debit card or through your PayPal account.
Eleven36 accepts all major credit cards. Visa, MasterCard, American Express and Discover
No. Anyone may purchase on Eleven36.com
*Note - If you are purchasing a commercial grade piece of equipment, please keep in mind most of our equipment is designed for use in a commercial environment with very different requirements for delivery access, power, gas, cooling, floor-loading, ventilation and other variables.
Be sure to check these requirements on the product information page or contact Customer Relations at 1-888-635-6552, help@eleven36.com or via Live Chat before making a purchase for an item that cannot be delivered or installed in a residential setting.
Yes, through Credit Key.
Yes, we offer an ice machine leasing program. See Customer Relations for more details. You can also finance your equipment through Credit Key.
You will need the following:
No, Eleven36.com does not send samples. However, some of our manufacturers will send samples to commercial customers. Please contact Customer Relations for further assistance at 1-888-635-6552, help@eleven36.com or via Live Chat.
No, we do not sell used equipment. We do offer the following:
New-Overstock, Discontinued, Scratch & Dent and Showroom Demo products that have been significantly discounted.
Finding the correct parts can be extremely challenging. Contact Customer Relations, at 1-888-635-6552, help@eleven36.com or via Live Chat. We are always happy to help.
No, but we are happy to refer you to Hagar Restaurant Service in Oklahoma City. Phone # 405-235-2184
No, but we are happy to refer you to Jeff Bartley - Tech Srvs. jbartley@southbendnc.com. Jeff will be happy to assist you.
Have no fear, Eleven36 has you covered! Members of our team have been in this industry for 40+ years. We have the resources available to find what you need. Contact Customer Relations at 1-888-635-6552, help@eleven36.com or via Live Chat.
Yes, most products do come with a warranty. The warranty details can be found on product details page or on the spec sheet.
Yes, a 25% restocking fee will be deducted from your return credit to cover the cost of processing the products back into stock.
Unfortunately, no items may not be exchanged at this time.
At Eleven36 we understand there are times when returns and refunds may be necessary.
All regularly stocked products, including equipment may be returned within 30 days of receipt of product, contingent on the following:
Exception: Products listed as Final Sale and/or Nonreturnable Item
To initiate a return, customers must contact a member of our Customer Relations Team. Please contact us at 1-888-635-6552 or help@eleven36.com or via Live Chat.
Provide the original order number and the reason for return.
Missing or Damaged Items
Items missing or damaged in transit must be immediately reported to our Customer Relations Team. Contact us at 1-888-635-6552 or help@eleven36.com or via Live Chat.
For damaged items you will be asked to provide photos showing the damage.
Equipment Exception: If you receive a damaged piece of equipment, customers are asked to take photos of the damage, notate the damage on the bill of lading presented by the freight carrier, and refuse the shipment. Contact Customer Relations Immediately upon refusal.
It is imperative that customers take the necessary time to carefully inspect their ordered items.
Each shipment will include a packing label on the outside of the box. Please verify that you received all items listed on the packing label.
Final Sale & Nonreturnable Items:
Yes! The Eleven36 website is PCI compliant and runs on industry standard platforms from global SaaS providers serving thousands of leading eCommerce customers. Please see our privacy policy located here